Domain Complaints Procedure
High Heel Creative is committed to handling domain-related complaints fairly, promptly and in line with Nominet's Registrar and Channel Partner requirements.
How to make a complaint
If you have a complaint about a domain name registration, renewal, transfer or any other domain-related service provided by High Heel Creative, please contact us in writing using the details below or the form on this page. Please include your domain name, a clear description of the issue, and any supporting evidence.
What happens next
Acknowledgement
We'll acknowledge your complaint within 2 working days of receipt.
Investigation
We'll investigate the complaint thoroughly, which may include contacting the domain registrant.
Resolution
We aim to resolve most complaints within 10 working days, and will keep you updated if it takes longer.
Escalation
If you remain unsatisfied, you can escalate your complaint directly to Nominet at nominet.uk.